I'M PISSED
!!!
.
.
but
at the end of the day
.
.
I'M HAPPY
!!!
..
before i go any further, would like to advice that what im gonna spill over here purely from my own experience...
not my intention untuk menjatuhkan mana2 individu aswell as any organization refer to / mention from here on...
i just hope that it can later be lesson learnt to you out there whenever u wanna deal with below respective party...n hoping that the house can take my experience to improve their system as well as their customer relation service...
.
.
n owh
im only complaining about
MALAYSIA & SINGAPORE
OUTLETS
!!!
.
.
here goes...
.
.
remember this ENTRY...
on these below items
!??!?!
..
.
YES!
i finally decided to get one from THEIR collection!
(FINALLY!)
.
.
so i dragged mr.doc to KM's outlet in Gardens to check out the coats...
unfortunately from 3 designs that im looking for, only ONE (COAT A) yg ade in the boutique at that time...
&
itu pon not my size!
yes KM malaysia only carries up till size 12...
n yes, i cant fit in size 12!
(pengakuan berani terjun lombong ok!)
.
.
with that i requested them to bring / order bigger sizes 14 & 16...together with the other 2 designs (COAT B & COAT C)...
they said they will get back to me later...
.
.
so i waited
.
.
for
2weeks!
still no reply on my request
.
.
so i decided to give them a call...
sadly the answer that i received wasnt to my satisfaction...
"ur request i dah fwd to our store manager n he will check with our merchandiser...once we received reply from them, we will CALL u"
.
.
ok
though tak puas hati, still boley maintain professional lagie lagi la kan...
so i did gv them more weeks to CALL me...
1 week later tak puas hati i ajak mr.doc g gardens lagie...
&
yes
as u can predict
still the same answer
!!!
.
.
i then suggested the SA to check out neighbouring outlets (in singapore) whether do they have all the design n sizes...
she promised me
SHE WILL
!!!
.
.
two days later NADA phone call from them!
so i made the courtesy call to ask on the status...
n mmg dah ready dah dgn possibility that they will cakap "sorry mdm, singapore pon takde stock size besar"
.
.
SILAP BESAR LAAAA!
i was sooo surprised when the SA said
"owh sorry mdm...we forgot to check with singapore branch...why dont U CALL THEM URSELF?"
.
.
perghhhh mmg berani!!!
i was stunt by her reply...
i took a deep breath, gather my composure then i tell straight into her face that ive been waiting for ages on it n it seems like they take it for granted!
i will call singapore branch personally & dont bother to say sorry as they dont deserve my apology!
(marah la kononnnnn)
:p
.
.
balik rumah i called singapore branch n yes! they do have all 3 designs in size 14 the biggest that their outlet carries...
&
yes
i pujuk mr.doc buat KEJE GILER drive all the way down to singapore for 1night just to TRY ALL 3 COATS...
one fits nicely but another 2 i would prefer to put on a bigger size...
so i asked
"can u order a bigger size for me for these two coats (COAT A & COAT B)?"
the SA replied
"r u going to purchase both later?"
(in a berlagak intonation)
i revert
"nope...but higher chance that i'll purchase one of them...i would like to try the size 1st"
&
still in berlagak mode
"well then...we are sorry mam...we cant help u...if u would like us to bring these 2 coats, then u will need to buy all two"
.
.
.
.
.
YES!
I TERCENGANG!
and
serious klo i tak pandai keep my composure, surely i belasah saying
"what kind of policy is that!"
never in my 29years of life nak request size kene beli the item dulue...
n surely i didnt expect it to come from such establish n internationally well-known brand!
.
.
logic tak nak beli bende yg u belom try lagie?!?!
yg u belom sure whether it suits u nicely or not?!?!
yg u tak sure does it feel comfortable when u wearing it?!?!
.
.
DISSAPOINTED
OK
!!!
satu dissapointed coz tak dapat the item
&
mostly dissapointed with the services that i received from both KM outlet!
mmg sangat tak professional & lousy!
.
.
.
but then last 4 days, came sorang HAMBA ALLAH nie into the picture...
&
within few calls n smses je
THE COAT IS MINE
!!!
alhamdullillah
.
.
(hmmmm technically not-so-mine lagie as its already being purchased but still kene tunggu shipping jap)
but hey!
I CAN WAIT FOR ALMOST 2MONTHS with 0% probability i get the item, doesnt hurt to wait another weeks for 80% confirmed purchased item! insyaallah
:D
.
.
so DILLA babe...
really appreciate u & ur husbands help in this...
bless u and family for the good deeds that uve done...
U R THE BEST!
:D
muachssssssssssssssss!
................
so thats the happy ending part!
:D
45 comment(s):
karren millen memang size dia kecik2. i pakai 12 pun sedat giler. uhuhu
wah bagus laaa ade org nak tlg belikan!
giler kerek SA diaorg..isk2x..
This Dyla tak dpt tlng... Dilla laen dpt tlg.. hihi...
Tak baek SA tu uat mcm tu... tu jnis yg berlagak nk mampus.. tu br SA.. bkn manager..
PS~ Ini prngtan utk i pon mula mncari baju for winter~~
ler eksyennya ek..
ish tak kose nk layan org eksyen camtu :P
ur rezeki le kan verde dpt gak insyaallah!!!
Erm, very bad service tuu. Even other high-street brands pun kalau tak ada size kat kedai, they will ask if i want them to request from any other outlets. But hey, it's all about the services kan Verde? Brand mana-mana pun, kalau dah the person who entertained you memang tak tahu yang 'customers are always right', memang terukkk. I've entered KM here in UK a few times, and they've treated me like a queen - evetho i dress selekah je. While kadang2 kedai with low quality brands treated me likewise. :)
zura, i guess tak ramai Malaysian beli those products, and that is the reason why they decided not to sell in bigger sizes. Pasal the sales people tu, memang dasar pemalas lah.. I suggest next time kalau u nak beli winter coat, beli kat overseas. I memang suka the way their sales person jual barang2depa. Tak mengira culture (from my experience)... And sebab tu jugalah kat overseas, barang boleh dibeli dulu, and if it doesn't fit you, you can change them (tak kira policy 7 hari, berbulan pun still boleh tukar if you still have those receipt) and sebab tu jugalah ada lay-by and so on policies.... hehe, so, are you not going to do a contest on which colour you've decided to purchase?
the red one ke?
aniway, mmg majority sa2 mesia ni kerek2. as if kita ni mintak duit dia plak nak beli barang2 :P
Teruk ye servis diorg eh babe..
Xpe..klu dah rezeki u..insyaallah xkemana..
Sabar ehh..
well verde, it's their lost. hilang sorang customer.
u beli what colour verde? MERAH KA?
sombong2 SA kat msia & spore ni ye..
xpe babe..
dpt juga ur favo coat tu!..
teruk betul diorang ni...takper at least terubat jugak hati u kan...sebab dah dapat pun atas pertolongan a fren..
Verde...bila baca ur story halfway i thot it's only in Msia (which mmg well known mostly sa kerekk sehhhh) but not expected the same for spore sbb all this while i would give a thumbs up to most spore sa be it kat high end outlet or even ordinary brand...since i'm in jb sbb tu i selalu prefer shop in spore...anyway i guess u kurang bernasib baik dpt SA yg failed kat both Msia n spore...but remeber semua ni pasti ade hikmahnya kan...so that's it...THE HAPPY ENDING is what u got :)
I'm impressed with the way you react to them..reading this already made me almost going mad...I memang tak sabar..mintak simpang laa i dari kena macam gini..habus satu store i run amok:) Why dont u write to their headquaters..this is really a very bad customer experience.
babe, kalau u still tak puas hati, just write to their customer service in UK to complaint. biar dia tau sikit their service in S'pore and M'sia sucks, big time.
i kena agree with ks, SA kat msia and spore sombong2 belaka. since i'm a plus size, memang sakit hati bila masuk gap and the likes kat kl coz i have no problem at all finding my size in the same store in the States and UK coz they carry all sizes.
selamat bershopping UK nanti :)
babe for d price of rm3k+ in our local boutique ( i saw in of d local magz under winter trenchcoat) baiklah beli kt overseas kalau ada contact kt sana. sini price n SA sucks big time! *sambil urut dada*
My fren mmg dah anti KM yg KLCC tu..she used to be a regular there..once a mth mesti purchase sumthing but there was one time she wanted to alter her dress but they bloody charged them nak kecikkan..Now if she wants to buy any she'll go to Gardens.seems like Gardens pun kerek jgk yer..
babe, haiyohhh.. malu le I ade entry nie (*blushing)... heheehe.. it's the least I can do to help u.. saya paham itu perasaan naakkkkkkkkkkkk sangat2 sesuatu mende itu (cam mengidam la jugak... hahahah)... seriously nasib baik I tak ngidam handbag ribu riban sebijik, kalau tak makin luas dahi husband I yg mmg dah luas itu!! muahahahahahah!!!!
ape saiz 12 je paling besar ade???? gile ke hape? mmg gile!! sah2 le I pon tak muat babe wehhhhhhh! teruk betul la mesia n spore nie.. at first u told me u dah try saiz 14 tu, I macam, bile pulok mek ni pergi singapore?? rupanya pergi sungguh ek... tp hampa la jugak bile jadi gitu! hampeh nye kedai...!
BTW, last 2 weeks kan I jalan2 kat s'pore kt ION yg baru itu.. ceh mentang I pakai selekeh anak2 berlari2 keliling pinggang.. agak sombong pekerja2 di situ ye??? masa dulu I pergi selfridges teman ayah I shopping.. lagi berkarat dan selekeh I pakai (dengan anak2 berlari-larian keliling pinggang ahahaha), the SA siap offer I coffee you!! ahahahahah.. sungguhla berbeza....!
hanis : i 12 mmg bukan stakat sendat, tak leh button pon...hehehe...tp dah mmg standard size kan :(
aida : yeah...its more on services provided...n i guess its the culture jugak la babe...haishhhh
rynn : agaks jugak laaaa...for me i consider rude...boley kan cakap baik2
dyla : hahahahaha...yes, yg lady dyla nie later kene bawak i g jejalan nati ye! so envy u...u lg byk selection boley dpt n w a gd price plak tue
sis dee : huhuhuhuhu...i consider rude laaa...bukan tak boley cakap elok2 kan n keep me updated although u cant promise me anythg
ks : huhuhuhu...nie i yg kene take pro-active action plak...die dok lenggang kangkong je :p
zeta : insyaallah...hope it safely arrive :) insyaallah
sis rozie : yeap...i do understand on their policy not to bring in size bigger than 12...im fine with that...but upon my request tu yg they treated sambil lewa n ways they comunicated it to me sgt dissapointing...mmg klo boley nak beli kat london, but insyaallah before london, going off to japan dulue...japan quite expensive...so i decided to get one here...alaaa quiz pilih colour dah obvious sangat dahhhhh...hahahaha
drama mama : sayang kannnn..if not boley dorang dapat komisyen on their sale kan...colour?!?!? hmmmmmm :D
lily : alhamdullillah...she is sooo nice :)
ibu akif & imran : alhamdullillah...rezeki i insyaallah...ntah la babe...in malaysia, certain boutique mmg kerek but alhamdullillah mostly i takde encounter problem...dulue penah skali dua, but that was dulu dulu...now latest nie je la...mmg rezeki i
penguinpower : thanx for dropg by my blog...owh i indeed i will...after all dah settle i dah dapat my stuff n cooldown...insyaallah
ella : insyaallah...looking fwd to definitely
moose : tgk keadaan...insyaallah i will bile sume dah settle dah dapat my stuff nt
nora : sizes tue satu but not the main issue...its the service provided yg buat i question
yanie : no lahhh...that coat kat sini 2k plus sket not 3k plus...different here n in uk tak byk sangat lgpon...but alhamdullillah dapat kat sane murah skets
diah : hahahahha...actually byk scene lg yg i tak puas hati...n yes it does involve klcc outlet jugak!!! muahahhaha same jeeee babe! sedey...sayang kan...with such bad service or even silap cakap dah tarnish the customer trust on the brand itself
dilla : hahahhahaha...i nak share my experience laaaaaa...mmg down babe bile treated like that...n buat i rase cam lg dissapointed ngan outlet in malaysia & spore bile deal ngan KM kat metro & bath sangat berlainan...even from thru phone babe sangat politeeeeeeee!!! bile die cakap i tak boley purchase personally since kene use credit card the person punye postal adress, die even suggest kan i solutionssssssssss!!! she is not selfish at all...nie kat sini, i yg kene proactive pikir camne nak jugak beli coat tue...sedey kan service die...
amy-b : thanx for dropg by my blog...n yes, god forbid if i were in their shoes, i will act the same...then again as said in the early part of the entry, i hope my experience will be a lesson learnt for them (and any other organization) to improve...
i am indeed complaining...n yes i do admit that i am hard to please jugak...again, arent u? ;)
u surely have ur own preferences n ways in handling stuff / routine...in this case it involve money which lagie la kene cerewet kan...unless u mmg dah kaye sangat tak berkire belanja beribu for an item that doesnt suits u, doesnt fits u & most of all yg u tak suke ;) yes? no?
to emphasize that, i am complaining on the services provided n a bit on their policy...actually ade byk bende i boley tulis lagie but i choose to select a few yg critical saje...
n darl, i do my research well before i decided to buy any big expensive item...mmg boley purchase in uk but they dont do shipping to malaysia...even when i was turned down several time by KM msia n spore, i took proactive action to find solutions rather than giving up...i even offer to pay price of one coat to confirm my purchase but was turned down with lame excuses...
if u were happen to be in biz line, u tak segan ke customer yg buat keje you? its not a rocket science project pon to gv courtesy call to ur customer informing that the stock will be late ke or tak boley ke...for me its just plain alasan n malas...no pun intended
owh btw, dorothy perkins do take request on sizes...KM & DP, u analyze byk beza tak? ;D
so chill...if u want to voice up, make sure u understand the situation, read the passage well...rationalize n then bru judge the person k :)
regards
I personally think it's so hard to please you. Apa you ingat when they place order from UK boleh amik pakai air liur je? If you request 2 special sizes/design then they have to pay for the items. You ingat UK supplier boleh bagi amik je and tak suka boleh return?? If you really want a special sizes item buy directly from the origin country (pun belum tentu boleh return). Tak yah complain about others coz later God forbid if you were to be in biz line you'd do the same thing too!
nasib baik Verde dpt gak d coat.. tak sabar pulak nak tengok u bergambar with that red coat.. betul la org ckp is a must! nak pulak nanti winter.. wahhh! hope semuanya berjalan lancar.
Verde, I'm pissed off too baca cerita you...anyways, last2 happy balik coz u r gonna get it soon....
cool down babe.ini la pasal tension shopping kat Msia,SA berlagak sgt,tanak beli tak layan and worst part,kalau pakai selekeh masuk store,mesti die pandang semacam.pelik betul,kat luar nie US ke UK ke Europe,they treat you very well,even you tak beli ape2 and even pakai flip flop pon.my friend had this experience shopping at this watch store,she heard the 1st SA ckp to the 2nd SA in-language-yg both SA thought-Malaytakpaham but too bad my friend paham, ckp jgn layan my friends sgt as she didnt think my friend's going to purchase any watch,teruk kan?tak faham kenapa SA kene berlagak sgt,i bet her boss/shop owner will not be happy if she knows how the worker treat her potential income macam tue.
sarah : hahahha...u pon pissed off jugak...so lets make peace! hehehhe...insyaallah...lookig fwd to :)
ami : hmmmm...not all jugak babe...ade yg baik n treat us really well...only selected person n boutique je...but bile kene skali skale tue questioned jugak nape they need to behave that way...sedey kan
terlopong baca answer VERDE......huhuhu.....cantik la itew baju, nie yg lepas beranaks nanti nak baju mcm tu gak...(tapi mintak taylor mesia buat eheeh)
betul babe, tak semua SA macamtu.. ada yg baik & friendly jugak.
but i tabik spring you laaa, boleh sabar lagi..hahaha..and go all the way to singapore..!
lebih kurang macam apa yg jadi kat i..bout fendi's klcc tu, the one i sms'ed u aite..pissed off gila, ingat duit Msia takda nilai ka!
i think the issues here pasal service la kan. i am in a biz line myself. and i hate the part they keep u waiting for their feedback. even if they cant accomodate ur request tak bole la biar customer tertunggu. still have to get back to you as soon as they can.
Reading what the Singaporean did to u mmg heart boiling man!! Atleast kak verde u hv patience kalau Yani lah dah GONE CASE!!
Plus they can actually get somethink simillar and let u try the size that fits U. So long the cutting the same atleast kalau u nak order with a deposit, then ok lah kan. kalau terus terjun botol ckp,NO WE CANT, dats not cust svc sei. And it KM outlet in SG lagi mak ai sooooo bad svc.. but luckily u got wat u inginkan sis. Am happy for u darl :)
Goooorgeous sis kalau u pakai nanti :)
just to add sikit la on ur comment to amy-b
i pernah request lv bawak kasut in my size which is size 35. biasanya the smallest size the carry in is 35.5. tapi bila dah bawak size 35, still longgar walopon i mmg pakai lv size 35 (bought one before).
takde pon sa tu suh i bayar ke sebab i tak jadi beli coz tak muat. she even offered me to bring the shoes in size 34.5 summore.
sekian cerita. hehe.. ;)
haihhh, verde, if me la, mmg i mmg dah tak beli dah. u kire bersabar la juge nak bli juge KM ituuu.. :p
but, at least if they call u within a week after u asked, so takde la u nak bengang kan :p
cheers babe! dah dptttt :p
hi verde..i agree with some of the comments here ; ie i shud complaint to the HQ.
at least they know how the offices here are treating the customers.. please la takkan nak try on sizes kene confirm purchase.. doesnt make sense at all..
its just bad attitude of the SA. thats the only reason behind it (IMHO).. but luckily u found another avenue to get the coat.. hoorayyy
glad for the happy ending. memang dahsyat la both SA. unacceptable. poor customer service. rasanya nak kena pergi kursus lagi tu. tapi selalunya high end brands ni tak macam tu kan?
btw, you'll look great wearing that!
ade gak SA mcm tu...but at last dpt jugak..alhamdulillah...x sabar nak tgk u pakai coat itewww....:-)
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